We hear a lot in business about the need for leaders to have emotional intelligence (EI). What does that mean? What is EI and how does having “it” make a difference?
Emotional intelligence is the set of emotional and social skills that influence the way we:
- Perceive and express ourselves
- Develop and maintain social relationships
- Cope with challenges
- Use emotional information in an effective and meaningful way (MHS, 2013).
The overall result of well-developed emotional intelligence is healthy emotional and social functioning, which is linked to happiness and wellbeing.
Who wouldn’t want to have these skills?
Why is it important, particularly in work environments, for people to be emotionally intelligent? Studies show that the #1 reason that people leave their jobs is because of their bosses. Gallup, in a survey of U.S. workers (I’m sure the numbers would be similar elsewhere), found that people leave managers not companies. They also determined that work groups that are poorly managed show, on average, 50% less productivity and 44% lower profitability than well managed groups. That directly impacts the bottom line. In addition to leader-employee relationships, other interpersonal and team relationships are critical to success at work. Teams that are cohesive and work together well are more productive than those that aren’t. Once again, this has bottom line profitability implications.
So then, how do you increase emotional intelligence? The skills and abilities that comprise emotional intelligence can be learned. Daniel Goleman, considered to be an EI guru and the author of the EQ Edge indicates that emotional competence is a learned capacity based on emotional intelligence that contributes to effective performance at work.
What are the elements of emotional intelligence?
According to Multi-Health Systems (MHS) the higher level competencies, as identified in the EQ-i, are Self-Perception, Self-Expression, Interpersonal, Decision Making, and Stress Management. Within each competency there are skills and abilities that can be developed.
How can you determine your levels of emotional intelligence?
The EQ-i assessment has been designed to measure your levels of emotional intelligence as related to each of the competencies and skills and abilities. The results of the assessment assist you in understanding how you can become more effective both professionally and personally. At Transcend, we are certified to administer and analyze the results of the EQ-i assessment. The assessment itself is a valuable coaching tool provides insights about areas that require improvement.
If you’d like to find out more about the EQ-i, would like to take the assessment, or have your team work through a team development and leadership session based on the EQ-i assessment, please contact us at Wilma@transcendmgt.com.