Management Moments©

Training sessions focused on crucial management topics and capabilities, delivered in small group environments.

Not all managers are leaders, and not all leaders are managers

We develop corporate leaders through group and one-on-one coaching, and turn them into better managers through our Management Moments© training courses. Because most of the time, it takes more than a compelling vision – it takes the operational know-how that actually gets the work done.


Management Moments© training courses are geared to developing and enhancing management knowledge and skills.


Though they are universal, emerging and mid-level leaders will find the most value in Management Moments© courses.


Each session covers one specific topic related to management or supervisory roles, supported by small group discussions.


Research has shown that structured learning activities, consistent reinforcement, and supportive coaching result in long-term improvement.


Small group environment is optimal for learning and provides a built-in support network for participants

Broad selection of Management Moments© topics provides flexibility for the organization

Facilitation by a professional facilitator incorporates an effective, structured, and proven process which ensures a focus on learning from the facilitator and each other

A variety of learning methods are tailored to different learning styles to aid in retention of concepts

Worksheets and exercises to enhance participation and learning

Tools and techniques that will immediately be used in the workplace


  • Preparation for each course will take a maximum of 30 minutes.
  • Any follow-ups that are required post-training.



per course per individual

Management Moments© courses are offered for 3 hours. Optimum number of participants in each course is 8 to 12 people. A minimum number of participants may be required.

Customized courses are available.

Management Moments© Benefits

Builds internal capacity and improves managerial knowledge via proven learning methods

Improves productivity by understanding foundational elements of the supervisor/manager role

Strengthens supervisory and management skills, thereby increasing effectiveness

Creates greater awareness of one’s own behaviour, that of others, and how they interact

Inspires a higher quality of decision-making, based on what is truly important

Personal investment leads to a strengthened commitment to the organization

A targeted approach accelerates the achievement of goals and objectives

Supports improvements in employee performance, boosting the business’s bottom line

Increases engagement and retention of staff, thereby reducing staff recruitment costs

Better learning transfer rates and action, with public accountability and more probable follow-through

All courses can be offered in-person on location, or online to suit your team’s needs

Course totals over 21 hours may be eligible for the Canada-Alberta job grant program. Find more information here:

Management Moments© Courses

Click on the course title below for course description and fees.

  • 1: Trust Me: Exploring Trust

    In any business setting, trust is an integral part of the relationship fabric that exists between service providers and their clients and customers, team members, and supervisors and their direct reports. This session will focus on how you can use and leverage trust elements along with the 13 behaviors of high trust leaders to create stronger and more trusting relationships at all levels.

  • 2: Critical Thinking

    Often we receive feedback that we need to think critically, but what does that really mean? How can we be better at critical thinking when we don’t know what it is? In this session, you will learn about critical thinking, and how to apply models, tools, and critical questioning techniques to enhance your thinking and decision making abilities.

  • 3: Establishing and Building Relationships

    Establishing strong relationships, building internal and external networks, and leveraging relationships are critical to attaining leadership success. Learn the key factors for building strong relationships, how to exchange expectations for mutual success, and how to keep business relationships professional.

  • 4: Influencing Without Authority

    The most effective leaders rarely use their formal, authoritative power; they use influence to create buy-in. What are the strategies you can employ to create acceptance and buy-in to what needs to be done? Both formal and informal levels of power and influence will be discussed.

  • 5: Accountability – The Oz Principles

    Accountability is something that often seems to be missing in organizations. Many leaders don’t really know what it means or how to hold people accountable to the commitments they have made. Learn to take greater personal accountability for achieving results utilizing the Oz Principles of “see it, own it, solve it, do it.”

  • 6: Urgent vs. Important

    Most of us treat things that require urgent action as important. Does this do justice to the items that are truly important? Do you EVER get around to the things that are important? This session will help you to determine what is important and what is urgent and how to manage each more effectively.

  • 7: Setting SMART Goals

    The most powerful goals are Specific, Measurable, Achievable, Realistic, and Time-based. How can you and your team members set SMART goals that allow you to measure progress accurately? Appropriate delegation and accountability mechanisms will be discussed.

  • 8: Decision Making 101

    Decision Making is the act of choosing between two or more courses of action. However, there may not always be a correct decision. In this module, you will learn different methods for approaching decisions you and your team need to make, explore emotional and rationale decision making methods and discuss which situations they are the best for, and practice looking at situations from Edward De Bono’s Six Thinking Hats perspective.

  • 9: Understanding Change and Building Resilience

    Resilience is the quality that allows some people to be knocked down by life and come back stronger than ever. Rather than letting failure overcome them and drain their resolve, they find a way to rise from the ashes. Some of the factors that make a person resilient include having a positive attitude, optimism, regulating emotions, and the ability to see failure as a form of helpful feedback. Even after a misfortune, blessed with such an outlook, resilient people change course and soldier on. Learn what happens in the change acceptance process and the skills that will make you more resilient.

  • 10: Managing Personal Change

    Research has found that people go through predictable stages in dealing with change, even if the change is positively perceived. Learn about these stages and apply tools and techniques to help decrease the chaos and uncertainty that you and your team are feeling with continuous change.

  • 11: Organizational Change Management

    Have you often wondered when communicating about the changes occurring within your company, why people don’t seem to get it? In this session, you will learn about the processes that individuals and organizations go through in accepting change and what you can do to enable acceptance of change.

  • 12: Building High-Performing Teams

    How can leaders build high performing teams? Getting the right people on the team, motivating and building cohesion, facilitating effective decision making, and leveraging conflict are just a few methods that will be discussed in this session.

  • 13: Coaching for Results

    Managers are expected to coach their team to excellence. Learn how to leverage your leadership style to build strong coaching relationships with your employees. You’ll practice the “coach approach” with your peers to prepare you for working with your team.

  • 14: Making the Transition: Staff Member to Supervisor/Manager

    Here’s the opportunity to establish your presence and credibility as a new supervisor or manager and learn how to adapt your style to every situation that comes your way. This session covers the basics of what will be expected in your new role, letting go of your old role, managing time and team members, setting goals to prioritize your time, and dealing with awkward situations where you might be managing your former peer.

  • 15: Defining Your Style as a Leader

    Every leader has a style. Leadership styles range along a continuum from authoritarian to laissez-faire. Learn about your leadership style and that of others, how to communicate bosses, peers, or employees with different style preferences, and how to adjust your style to build better working relationships.

  • 16: Emotional Intelligence – A Primer

    There’s a lot of talk about the importance of Emotional Intelligence (EI). What is EI?  Why is it important for leaders to have it?  What are the 15 EI competencies? This workshop provides a brief, introductory exposure to emotional intelligence.

  • 17: The Corporate Athlete

    Loehr and Swartz coined the phrase “the corporate athlete”. The concept proposes that for a leader to function at full effectiveness, there needs to be a balance and focus on all elements of the individual including spiritual, emotional, physical and mental. Learn how each contributes to being an effective leader and how you can apply the concept to your own circumstances.

Better Leadership Starts Here